Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help team is taught to instantly address all of our shared website hosting plans customers’ inquiries and guidance inquiries. Through our ticket system, it’s possible to fill in your request and a support staff fellow member will go back to to you in only maximum one hour. In reality, practice has shown us that the typical resolution time period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us whenever necessary. Our crew of consultants is going to be on–line for you 24x7x365 to answer to all your enquiries and to sort out any problem you might have. You will be able to submit a customer assistance ticket from your Site Control Panel or send us a message at any time. In addition, on working days, you can easily ring us or work with the live chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in a comprehensive know–how base into the Control Panel so as to acquire valuable step–by–step directions anytime. Each part of the Control Panel features its own contextual support area presenting a list of how–to posts. We have also prepared video lessons to ensure that you get a greater idea of the correct way to carry out any given task.