Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our shared website hosting plans is not separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any specific moment with only several mouse clicks, without having to sign out of your web hosting account. The ticketing system comes with a quick-search box, so you can track down the status of virtually any ticket that you have already opened, if needed. In addition, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to solve a specific problem before you actually submit a ticket. The ticket response time is no more than one hour, which goes to say that you can get swift assistance at any particular moment and if our client care team suggests that you do something within your account, you can do it instantly without needing to leave the Control Panel.