Service Uptime Guarantee in Shared Website Hosting
If you buy a shared website hosting plan from our company, we ensure that your sites are going to be functioning at least 99.9% of the time. We have practically eliminated the hosting server downtime by using a state-of-the-art cloud hosting platform where separate groups of servers deal with each individual aspect of the overall service - files, databases, e-mail messages, etc. In this way, when there is an issue with a server, the other machines in the cluster shall simply take over and your websites won't be affected the slightest bit. To avoid any infrastructure issues, we also have diesel-powered backup generators and a number of independent Internet providers. Knowledgeable administrators keep tabs on the web servers 24/7 to tackle any software problems that may appear while hardware and software firewalls shall prevent DDoS attacks against the servers.
Service Uptime Guarantee in Dedicated Servers
Our dedicated packages come with a 99.9% web server and network uptime warranty and repairs and maintenance procedures are contained in the other .01% of the time. We check out every single server carefully before we hand it over to the client and we employ new hardware components in order to avoid any chance of hardware failures. Any unforeseen software issues can be resolved instantly by our system admins as they keep track of all web servers 24/7. In order to avoid infrastructural complications, our data center in downtown Chicago takes advantage of powerful diesel backup generators, while the connection to the web servers is ensured by redundant fiber lines from several backbone Internet providers. To be on the safe side, we have software and hardware firewalls, so even if your sites are flooded, we can respond immediately and filter the unwanted traffic before it reaches your dedicated server and disrupts the proper functioning of your websites.