24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and technical support for our shared website hosting plans. Even if you aren't our client yet and you have some questions, we can give you a hand right away and give you the necessary information, in order to give you a choice to make an informed decision when you purchase a new hosting account. We are available at any time, including holidays and weekends, and we provide numerous ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers around the world, so that you'll be able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will benefit from timely support when you buy a dedicated server from our company. Our customer and technical support crews are online 24/7/365, therefore every time you open a support ticket through your billing account or you send an e-mail message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the better option in case the issue involved requires a longer period of time to be solved or if it should be sent to our administrators, as it's much easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you can call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.